Unify, Organize, Achieve — All in One Place
Terms of Use
Effective Date: January 1, 2025
1. DEFINITIONS
Account – A unique user record on the Platform that contains information necessary to access the Platform. An Account identifies the User via login and password, or by login and other identifiers retrieved from external authorization services, if the User registers through such services in accordance with Section 4 of this Agreement.
Order – The selection of available Platform Services, including the applicable Service Tariffs and Workspace Tariff, as outlined in clause 6.1 of this Agreement. An Order is deemed finalized once payment has been made as per clause 6.6.
Customization – A detailed configuration of the Platform to meet specific User needs without altering the Platform's core properties or technical structure.
Team – A group of Users collaborating within a shared Workspace on the Platform.
Licensor – WAAAKE Ltd., a private limited company registered in the United Kingdom.
Licensee – A legal entity, individual entrepreneur, or private individual using the Platform in accordance with this Agreement under a selected Tariff. The Licensee may also be a User.
License – A right to use the Platform, granted by the Licensor to the Licensee, while retaining the Licensor's ability to grant such rights to others. This is a non-exclusive license, as defined under UK law, and is limited in scope and method as defined in this Agreement.
License Period – The duration for which the License is provided to the Licensee, as specified in the confirmed Order.
Platform – The digital product known as WAAAKE, which includes:
the software application “WAAAKE”;
the website located at https://waaake.co.uk (including its subdomains);
desktop and mobile apps for Android, iOS, and computers;
other intellectual property owned by the Licensor, including but not limited to audio, video, graphics, textual content, names, logos, and other assets made available on the website.
All intellectual property rights to the Platform are exclusively owned by the Licensor. The software is protected and governed under United Kingdom intellectual property legislation.
Platform may also refer collectively to all Services used by the Licensee.
User – A natural person who either is a Licensee or has been invited by the Licensee and has been granted access to the Licensee’s Workspace.
Workspace – A designated operational environment within the Platform belonging to the Licensee, where Services are available as per the selected Tariff. A Workspace may include a Team and be populated with projects and tasks that share a common context. The specific functionality of a Workspace is determined by the Order.
Tariff Section – A user interface area within the Platform for purchasing Licenses and viewing current License status. It is accessible via the “Tariffs and Payment” tab in the Workspace, or online at https://waaake.co.uk/pricing.
Service – A functional module of the Platform. The set of available features for each Service is defined in the Order.
Tariff – A defined set of features and pricing conditions published by the Licensor on its website. The Licensee selects a License from the Tariff Section according to the Tariff available at the time of purchase. Tariffs may be:
Free ("Free")
Paid ("Lite", "Pro", "Business")
Test Period
The Test Period is a one-time free access period granted by the Licensor to a new User upon request, for the purpose of evaluating the Platform’s functionality. The Platform is provided under a non-exclusive license during this period.
2. AGREEMENT ACCEPTANCE PROCEDURE
2.1 This Agreement is addressed to an unspecified group of individuals and constitutes an offer to enter into a contract under the terms and conditions set forth herein.
2.2 The Licensee initiates the conclusion of this Agreement by expressing consent in one of the following ways:
By completing the registration process on the Platform;
By making a payment for the License as outlined in this Agreement.
2.3 Performing either action under clause 2.2 shall be considered an irrevocable offer from the Licensee to the Licensor to conclude this Agreement.
2.4 The Licensor reserves the right to refuse to enter into the Agreement within five (5) business days from receipt of the offer. If the Licensor does not issue a refusal within this time, the Agreement shall be deemed concluded on the date the payment is received or upon registration on the Platform—whichever occurs first.
2.5 The Licensor may unilaterally make amendments to this Agreement. The Licensee is responsible for keeping up to date with the current version published on the Licensor’s official website.
2.6 A new version of the Agreement shall take effect from the date of its publication on the Licensor’s website, unless otherwise stated for specific terms.
3. SUBJECT OF THE AGREEMENT
3.1 The subject of this Agreement is the granting of a License to use the Platform within the limits set by the Agreement.
3.2 The Licensee is permitted to use the Platform exclusively for their own commercial activity, worldwide, and for the period specified in the Order.
3.3 The Licensee gains access to Platform functionality in accordance with the Order, or under the Free Tariff.
3.4 Under the Free Tariff, access to the Platform is granted after the User successfully completes the Account registration procedure as defined in clause 4.1. The Licensor’s obligation to provide the License is considered fulfilled once access to the Account is provided.
Under a Paid Tariff, access to the ordered Services will be granted within five (5) business days from the date of payment, unless otherwise agreed separately. The Licensor shall notify the Licensee about the access activation via an in-Platform message. The obligation to provide the License is deemed fulfilled upon delivery of this notification.
If the Licensee does not submit a reasoned refusal within three (3) business days of receiving the License, it is presumed that the Licensee has no claims regarding the quality, functionality, or delivery timeframe of the License.
In the case of a first-time Agreement, the Licensee may withdraw from the contract within ten (10) business days of payment and receive a full refund. After this period, the Agreement can only be terminated under general conditions specified herein.
3.5 The Licensee may use the Platform in the following ways:
3.5.1 Access the Platform at any time through the website or mobile/desktop application, except during scheduled maintenance as outlined in clause 4.4;
3.5.2 Publish and manage data on the Platform in accordance with the capabilities and recommendations of the Services;
3.5.3 Invite third parties to join the Licensee’s Workspace via invitations;
3.5.4 Perform other actions within the available user scenarios on the Platform.
3.5.5 Install (reproduce) the Application by downloading it from the Website for desktop use or from official app stores for mobile devices.
3.6 Any other methods of using the Platform not specified in this Agreement are prohibited.
3.7 The minimum technical requirements for the Licensee's equipment are published on the official Website.
3.8 The Licensor reserves the right to update the Platform, modify its features, interface, and operational logic without prior notice.
3.9 The Licensor may change the pricing for new Licenses without prior notice to the Licensee.
4. USE OF THE PLATFORM
4.1. Registration on the Platform
To access the Platform’s functionality, the Licensee must complete the registration process using one of the following methods:
4.1.1 Licensee Registration Methods:
The Licensee enters their first name, last name, email address (or that of an authorized representative), and password in the registration form on the Licensor’s Website.
Access to the Account is considered granted once a confirmation email is sent to the Licensee.
The Licensee may register using third-party services (e.g., Google, Microsoft). By choosing this method, the Licensee consents to the processing of their data received from such services, in accordance with the Privacy Policy available at https://waaake.co.uk/documents/privacy. The Licensee is responsible for the security of their third-party credentials.
The Licensee may register by entering their email in the “email” field on the Website. Login credentials will be sent to the provided email address. These are generated automatically; the Licensor does not have access to the password.
4.1.2 User Registration by Invitation
The Licensee may invite Users to join their Workspace by sending an email invitation or sharing an invitation link.
The Licensee enters the User’s email address via the Workspace form. The User receives an invitation email with a registration link to the Licensee’s Workspace.
A User may also self-register under the conditions outlined in 4.1.1.
By registering, the User agrees to these Terms as a Licensee under the “Free” Tariff. The User gains access to additional features available under a paid Tariff if the Licensee has purchased a paid License or if the User purchases one independently.
4.1.3 The Licensee is responsible for the accuracy, timeliness, completeness, and legal compliance of the registration data they provide.
4.1.4 The number of allowed Users per Workspace is determined by the selected Tariff and License parameters.
4.2. Deletion of a User Account
4.2.1 Users can delete their Account through the "Settings" section. Before deletion, the User must:
assign their tasks and projects to another team member;
confirm the deletion;
and enter their password.
4.2.2 Once deleted, the Account cannot be recovered.
4.2.3 The deletion of an Account does not affect the existence of related Workspaces and projects, which remain accessible to other team members.
4.3. Trial Access to the Platform
4.3.1 To familiarize themselves with the Platform's functionality, the Licensor may provide a one-time, free trial period to the Licensee.
4.3.2 After the trial ends, features not included in the Free Tariff become paid, and continued use requires switching to a paid Tariff.
4.4. Scheduled Maintenance
The Licensor may schedule technical maintenance of the Platform for up to 8 hours per calendar month during night hours (from 11:00 PM to 6:00 AM GMT). Downtime during this period is not considered a violation of these Terms and does not warrant reimbursement.
4.5. Notice of Downtime
The Licensee may be notified of planned unavailability in advance. However, the absence of such notification shall not be considered a breach of these Terms.
4.6. Platform Provided "As Is"
The Licensee uses the Platform at their own risk. The Platform is provided “as is.” The Licensor makes no guarantees regarding suitability, compatibility with third-party software, or the absence of errors.
4.7. Data Import on Request
The Platform may support data import from third-party software upon request. To initiate this, the Licensee should contact support via email at [email protected] or via chat at Telegram Support.
4.8. Data Storage
All data is stored in the United Kingdom.
Data created under the Free Tariff is stored until the Licensee deletes it or terminates the Agreement, but no longer than one year from the last login.
Data created under a paid Tariff is retained for one year following expiration of access, in accordance with clause 6.8 of this Agreement.
4.9. Platform Usage Restrictions
When using the Platform, the Licensee is not permitted to:
4.9.1 Modify or reverse-engineer the Platform’s source code.
4.9.2 Alter the user interface design or visual components, except as permitted through standard Customization features.
4.9.3 Make any changes to the Platform, even for compatibility or error correction, unless expressly allowed.
4.9.4 Transfer the right to use the Platform to third parties, except where explicitly permitted by this Agreement.
4.9.5 Sell, reproduce, copy, or otherwise distribute the Platform or any of its parts, in whole or in part, whether for compensation or free of charge.
4.9.6 Collect or store personal data of others without authorization while using the Platform. The Licensee is solely responsible for the consequences of uploading or processing third-party data and agrees to indemnify the Licensor (WAAAKE Ltd.) for any losses, claims, or legal expenses incurred.
4.9.7 Disrupt or impair the normal functioning of the Licensor’s Website or services.
4.9.8 Upload, transmit, store, or disseminate content that is illegal, harmful, defamatory, obscene, promotes violence or discrimination, violates intellectual property rights, or contains any prohibited material including pornography, explicit content, instructions for creating drugs or weapons, or advertisements of sexual services.
5. PLATFORM SERVICES
5.1 Composition of the Platform
The Platform includes the Workspace and the following core Services:
5.1.1 Tasks (Task Manager)
5.1.2 Knowledge Base
5.1.3 CRM
5.1.4 Users
5.1.5 Analytics
5.2 Functional Updates
The Licensor may unilaterally enhance, change, or modify any Platform functionality at any time without prior notice. These updates are covered under the License granted.
If the Licensee objects to a specific update, they may contact WAAAKE technical support. However, rollback to a previous version is not provided.
5.3 Task Manager Service
The “Tasks” module allows Licensees to manage projects and tasks via a structured interface. The following core features are available:
Create tasks
Move tasks
Assign or reassign executors
Mark tasks as completed
Delete tasks
5.4 Knowledge Base Service
The “Knowledge Base” module allows Licensees to organize and store structured information. Available features include:
Text editing and table creation
Uploading documents
Adding images, videos, and other files (within legal limits)
Attaching external links
Customizing covers and icons
5.5 CRM Service
The “CRM” module enables visual management of Licensee relationships with clients or partners. Available functions include:
Creating, editing, and deleting deals and deal stages
Building and managing sales funnels
Creating and managing contact databases
Creating and managing company profiles
5.6 User Management Service
Users within a Workspace can have one of the following roles:
Administrator – Full access to all features, including payment and settings. Cannot be removed or demoted by other Users.
Member – Access to all functional areas except billing and settings. Can add but not remove participants.
Guest – Read-only access to specific sections shared with them.
Users can be grouped into Teams. The number of users per Team depends on the selected Tariff.
5.7 Analytics Service
The “Analytics” module provides statistical insights into task performance. Statistics can be displayed by project or team member and include:
Total number of tasks within a time frame
Completed task count
Average number of completed tasks per day
Time tracked and logged
6. PAYMENT AND LICENSE DELIVERY
6.1 Ordering a Paid License
To purchase a paid License, the Licensee must complete an Order through the “Tariffs” section and select:
Desired Tariff
Maximum number of Users
License Period (monthly or annual)
These options may be modified by the Licensor unilaterally. The Licensee must regularly check the current parameters and pricing on the official site.
6.2 Tariff Validity
Tariffs are published and updated by WAAAKE Ltd. on https://waaake.co.uk/pricing. Payment is made according to the price in effect at the time of purchase.
6.3 Payment Obligation
The Licensee agrees to pay the License Fee according to the selected Tariff.
6.4 VAT and Invoicing
License fees are not subject to VAT under current UK law (if applicable). The Licensor may or may not issue formal invoices depending on statutory obligations.
6.5 Payment Methods
6.5.1 Bank Transfer
The Licensee may request an invoice via email ([email protected]). Upon receiving the request, the Licensor will issue an invoice. Proof of payment may be required.
6.5.2 Credit/Debit Card Payment
Payments may be processed through third-party payment providers. The Licensee enters card details in the secure payment gateway. The Licensor is not liable for issues on the side of the payment processor. Any transaction fee charged by the payment service is paid by the Licensee.
The Licensor does not store or have access to the Licensee’s payment card details.
6.6 Payment Confirmation
The payment obligation is considered fulfilled once funds are successfully debited from the Licensee’s bank account.
6.7 Auto-Renewal
Upon payment, the License is automatically set to renew. The Licensee agrees that at the end of the current License period, the fee for the following period will be automatically charged in full from the Licensee’s saved payment method.
6.8 Failure to Renew
If by the end of the License period the Licensee has not completed a renewal payment, or if automatic renewal fails due to insufficient funds or deleted card data, access to paid features will be suspended. The Licensee will retain access only to the features available under the Free Tariff until renewal is completed.
6.9 Disabling Auto-Renewal
The Licensee may disable automatic renewal through the "Tariffs and Payment" section in Workspace settings. In such cases, the already paid License remains valid until the end of the paid period. After expiration, only Free Tariff features remain available.
6.10 License Activation
The Licensor shall activate the License and grant usage rights within five (5) business days from the date the payment is received into the Licensor’s account.
7. LIABILITY
7.1 General Liability
Both Parties are liable for non-fulfillment or improper fulfillment of this Agreement in accordance with applicable laws of the United Kingdom.
7.2 Disclaimer of Indirect Damages
The Licensor is not liable to the Licensee or any third party for any damages arising from use or inability to use the Platform, including but not limited to data disclosure, lost profits, or indirect losses.
7.3 Content Responsibility
The Licensee is solely responsible for the content and information transmitted through the Platform and for the actions of Users operating under their Workspace. If claims are made against the Licensor due to such content, the Licensee agrees to handle such claims and fully indemnify the Licensor.
7.4 Breach of Clause 4.9
In case of a violation of clause 4.9, the Licensee shall compensate the Licensor in full for any legal fees, penalties, or damages caused.
7.5 Legal Enforcement Requests
If required by law enforcement or other regulatory authorities, the Licensor reserves the right to restrict the Licensee’s access to the Platform. Notice will be provided via the Platform.
7.6 User-Generated Content Disclaimer
The Licensor does not initiate or monitor information uploaded by the Licensee and cannot be held responsible for its content, accuracy, or legal compliance at the time of submission.
7.7 Risk of Use
Any materials or content accessed through the Platform are used at the Licensee’s own risk. The Licensee assumes full responsibility for any consequences, including damage to hardware or data loss.
7.8 No Liability for Financial Loss
The Licensor bears no responsibility for financial losses, including loss of data, profit, income, or savings, even if previously warned by the Licensee or in the case of third-party claims.
7.9 Liability Cap
In all cases, the Licensor’s liability is limited to £100 and applies only where proven fault is established.
8. TERM, MODIFICATION, TERMINATION
8.1 Term
This Agreement enters into force in accordance with clause 2.4 and remains valid for one (1) year. It is automatically renewed for another year unless either Party notifies the other at least five (5) business days prior to expiration. License duration for paid Tariffs is limited to the License Period specified.
8.2 Termination by Agreement or Law
The Agreement may be terminated by mutual consent or as permitted under UK law.
8.3 Termination by Licensee (Free Tariff)
The Licensee may terminate this Agreement unilaterally if using the Free Tariff. In this case, a written notice must be sent to the Licensor ([email protected]) at least 30 days in advance.
8.4 Unilateral Amendments
The Licensor may modify the Agreement unilaterally. The Licensee is responsible for checking the current version of the Agreement on the official website.
8.5 Termination by Licensor
The Licensor may terminate this Agreement unilaterally by notifying the Licensee at the email address provided during registration. The Agreement will be deemed terminated within 10 days of such notice.
8.6 Termination Due to Breach
If the Licensee breaches the Agreement, the Licensor may immediately terminate the Agreement and block access to the Platform without prior notice.
9. PERSONAL DATA PROCESSING
9.1 Data Processing Policy
Processing of personal data of Licensees (excluding Users invited by the Licensee) is governed by the WAAAKE Privacy Policy available at https://waaake.co.uk/privacy. By accepting this Agreement, the User agrees to the terms of that policy.
9.2 Instruction for Data Processing
If this Agreement is signed between the Licensor and a Licensee, it constitutes a formal instruction to process personal data of Users associated with the Licensee’s Workspace.
9.2.1 The Licensee must obtain the consent of data subjects before instructing the Licensor to process their personal data. If such consent is withdrawn by the data subject, the Licensee must notify the Licensor within five (5) business days of the withdrawal. Upon withdrawal, the Licensor must cease processing unless there are other lawful grounds for processing under applicable UK data protection law.
9.2.2 The categories of personal data the Licensee authorizes the Licensor to process include: full name, phone number, email address, and job title.
9.2.3 The types of processing the Licensor may perform on behalf of the Licensee include: collection, recording, systematization, accumulation, storage, clarification (update, modification), extraction, use, blocking, deletion, and destruction.
9.2.4 While processing personal data on behalf of the Licensee, the Licensor shall:
9.2.4.1 Comply with all applicable data protection principles and rules under the UK Data Protection Act and GDPR.
9.2.4.2 Ensure the confidentiality and security of personal data during processing.
9.2.4.3 Meet the technical and organizational security requirements required by applicable law.
9.2.4.4 Provide documentation and evidence of compliance with data protection obligations upon request by the Licensee, including before starting data processing.
9.2.4.5 Upon a data subject's request submitted through the Licensee, provide the necessary log records or confirmation of personal data deletion.
9.2.4.6 Protect personal data against unauthorized or accidental access, destruction, alteration, blocking, copying, dissemination, or any other unlawful actions.
9.2.4.7 Notify the Licensee of any personal data breaches or issues as required by applicable law.
9.2.5 The instruction for data processing is valid for the entire period during which the Licensee uses the Platform.
9.2.6 Processed personal data shall be deleted or anonymized upon the achievement of processing purposes or when such data is no longer required, unless otherwise required by UK legislation.
10. FORCE MAJEURE
10.1 Neither Party shall be liable for failure to perform obligations under this Agreement if such failure is due to force majeure circumstances, including but not limited to: DDoS attacks, fire, flood, earthquake, sabotage, warfare, or legislative changes that materially impact performance. The performance timeline shall be extended for the duration of such circumstances.
10.2 The Licensor must notify the Licensee via the email address provided during registration within ten (10) days of the start or end of a force majeure event that affects this Agreement.
10.3 Both Parties must notify each other within ten (10) days of the start or end of a force majeure event.
10.4 If a force majeure event lasts more than three (3) consecutive months, either Party may terminate this Agreement unilaterally by giving at least fifteen (15) calendar days’ written notice to the other Party.
11. FINAL PROVISIONS
11.1 If any provision of this Agreement is held to be invalid or unenforceable by a court or regulatory authority, the remaining provisions shall remain in full force and effect.
11.2 The Licensee is entitled to technical support for the duration of the License. Support is available via email at [email protected] or via chat at https://t.me/WaaakeChat.
11.3 The Licensor reserves the right to reference or use publicly available content and materials from the Licensee’s websites or public online pages for marketing or commercial purposes, unless the Licensee provides a written objection.
11.4 This Agreement is governed by the laws of England and Wales.
11.5 By accepting this Agreement, the Licensee agrees to receive service notifications and informational messages via the email and phone number provided during registration.